Information About the Right of Revocation for Consumers
Right of Withdrawal
Consumers are any natural person who enters into a legal transaction for purposes which cannot be attributed primarily to their commercial or independent occupation.
Right of revocation: You have the right to revoke this contract within a period of fourteen days. The revocation period shall be fourteen days from the date:
- in which you or a third party you designate, which is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods under a single order, and that these goods are or are delivered uniformly
- on which you or a third party you designate which is not the carrier, have or have had the last product, provided that you order several goods under a single order, and that these have been delivered separately
- where you or a third party you designate which is not the carrier, have or have had the last part or the last piece, provided that you have ordered a product which is delivered in several parts or pieces
In order to exercise your right of revocation, you must give us a clear explanation (MCS Formulas B.V., Postbus 78, 5600 AB Eindhoven, The Netherlands, Phone Number: +31653477062, E-Mail address: info (at) mcsformulas.com) (ie: via e-mail, or letter sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form.
In order to maintain the revocation period, you need to send us the notification of the exercise of the right of revocation before the end of the fourteen days revocation period. After revocation you have another fourteen days to return your product.
Consequences of Revocation
If you revoke this agreement, we will refund you all payments in full (with the exception noted at *, at ** and at *** below) including delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us), within 14 days of receipt of the goods in their original conditions. For such repayment, we use the same payment system you used in the original transaction. If you prefer another payment route, and that is possible for us, we will do our best to fulfill your request but are not obliged to do so, and you will be responsible for any additional costs that such transaction may require compared to the transactions costs when using the original transaction method.
* For orders below 300 USD in value, you will not be charged for the transaction costs related to your initial payment for the order to be returned. For orders above 300USD, we reserve the right to withhold in full the costs related to the initial transaction, associated to the payment system you used. If such case may occur, we are obliged to present the proof of the transaction costs.
**If the package is returned unclaimed we will withhold the shipping & return charge from the refund.
***Products delivered to addresses outside the EU might be subjected to additional local import duties, which will be paid by the customer. If import taxes and duties have been paid by MCS Formulas, these will be withheld from the refund.
The right to cancel does not exist for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Whether you’ve received the goods immediately or on the fourteenth day of the allowed time for returns, simply inform us of your desire to return the item and return it via post or drop it off with us. Your return will be honored when you send the goods before the fourteen days deadline is up. Therefore, after revocation you have another fourteen days to return your product. You are responsible for all the costs incurred in the returning of the goods. You are also liable for any loss in the value of the goods if this loss in value in respect to the quality, characteristics, and functioning of the goods is attributable to you.
If a shipment requires customs clearance and due to any reason, that does not depend on us, the shipment will not pass customs clearance and returns to us, the package will be considered unclaimed.
Exclusions Regarding Reasons of Return
The right to cancel does not exist for the following contracts:
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Return Address
The package can be returned to the following address:
MCS Fomulas B.V.
(Mailorder Logistic Services BV)
Daalderweg 22-B,
1507 DT Zaandam
The Netherlands
Sample Revocation Form
(If you want to revoke the contract, please fill out this form and return it.)